Terms and Conditions

I. Introductory provisions and definitions

These terms and conditions (the „Terms“) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the „CC“), the mutual rights and obligations arising in connection with or on the basis of a purchase contract concluded between the seller and the buyer through the online store available at https://sentora.one (the „store“).

Seller: SENTORA ONE s.r.o.
Registered office: Barákova 561/79, Božkov, 326 00 Plzeň
Company reg. no. (IČO): 29850746
Company registered in the Commercial Register maintained by the Regional Court in Plzeň, Section C, Insert 48846.
E-mail: info@sentora.one
Phone: +420 773 559 645

A „consumer“ is any individual who concludes the contract outside the scope of their business activity (Section 419 CC). An „entrepreneur“ is a person who states a company registration number (IČO) in the order or acts within the scope of their business activity; the provisions of these Terms and of the law that are intended exclusively for the protection of consumers do not apply to entrepreneurs (in particular Art. VI and part of Art. VII). Arrangements deviating from the Terms may be agreed individually; such arrangements take precedence.

The contract and the Terms are concluded in English, the language of this store; at the buyer’s request we will also provide the Terms in Czech. The concluded contract (the order and its confirmation) is archived by the seller in electronic form for the period required by law and is made available to the buyer on request; a registered customer has it available in the order overview in their account.

II. Goods and information about them

The presentation of goods in the store is of an informative nature and does not constitute a proposal to conclude a contract (Section 1732(2) CC does not apply). Photographs are illustrative: the shade of the glass, the labels or the colour of the liquid may differ in detail. For perfumes we state the available sizes (usually 5 ml, 10 ml, 50 ml and 100 ml) and the character of the composition; for goods made to order (a perfume from the configurator) the content is determined by the configuration chosen by the buyer.

III. The order and conclusion of the purchase contract

The buyer places the goods in the basket, selects the size and quantity, fills in the delivery and contact details and chooses the shipping and payment method. Before submitting the order the buyer can review and change all details; errors made during entry can be corrected by going back through the individual checkout steps.
By submitting the order (pressing the button that commits to payment) the buyer makes a binding proposal to conclude the purchase contract.
The purchase contract is concluded at the moment the order confirmation (the e-mail acknowledging receipt of the order) is delivered to the buyer. The automatic summary from the payment gateway is not an order confirmation.
The seller is entitled to reject an order, in particular in the event of an obvious error in the price of the goods (a price that is manifestly disproportionate to the usual value due to a technical error), depletion of stock or reasonable suspicion of abuse. The buyer will be informed without delay of the rejection and the refund of any payment received.
For goods made to the buyer’s specifications (a perfume from the configurator), production begins after the payment is received.

IV. Price of goods and payment terms

Prices are contractual and final, stated including all related charges. We are not VAT registered. Shipping costs are shown in the basket before completing the order and on the Shipping and payment page. The price is valid for as long as it is displayed in the store; discounts cannot be combined unless stated otherwise.
Payment can be made online only: by payment card (Visa, Mastercard), via Apple Pay, Google Pay or other methods offered at checkout, through the secure Stripe payment gateway (Stripe Payments Europe, Limited). Payments are processed in 3-D Secure mode; the seller has no access to payment card details.
The purchase price is due upon completion of the order; the payment is charged immediately. The goods remain the property of the seller until the purchase price is paid in full.
The seller issues an invoice (receipt) electronically and sends it to the buyer’s e-mail; the buyer agrees to electronic invoicing. The seller is not VAT registered, so the invoice is not a VAT invoice and contains no VAT.
Discount codes are subject to the conditions stated when they are issued (in particular a minimum order value and a validity period); they cannot be exchanged for money or combined with one another. In the event of withdrawal from the contract, the amount actually paid after the discount is refunded.
If a gift is provided to the buyer together with the goods (for example on reaching a certain order value), the gift contract is concluded subject to a resolutive condition: if the buyer withdraws from the purchase contract so that the conditions for providing the gift cease to be met, the gift contract ceases to be effective and the buyer returns the gift together with the goods. Gifts cannot be exchanged for money.

V. Delivery terms

We deliver goods worldwide through carriers according to the current offer (Packeta and its partner carriers, home delivery to your address), or by personal handover in Plzeň, Czech Republic, by prior arrangement. For deliveries outside the EU, local import duties and taxes may apply and are payable by the buyer. Current shipping prices are stated on the Shipping and payment page; for orders of €65.00 or more, shipping is free.
We usually dispatch stocked goods within 1 business day of receiving payment. Made-to-order production from the configurator requires time for mixing: the usual dispatch period is 1–2 business days from receipt of payment. Transit times depend on the destination. The goods will be delivered at the latest within 30 days of the conclusion of the contract; if the deadline cannot be met, the seller will inform the buyer and the buyer is entitled to withdraw from the contract.
The risk of damage to the goods passes to the buyer upon receipt of the goods; the same applies if the buyer fails to take over the goods even though the seller has enabled them to dispose of the goods.
Upon receipt, the buyer is obliged to check that the packaging is intact. We recommend not accepting a visibly damaged consignment, or drawing up a damage report with the carrier and informing the seller without delay; this will facilitate the handling of the claim.
If the buyer fails to take over the goods without legitimate reason, the seller is entitled to reimbursement of the reasonably incurred costs associated with the unsuccessful delivery and storage.

VI. Withdrawal from the contract (consumer)

The consumer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods (where the delivery is split, from the day of receiving the last part). The deadline is met if the withdrawal is sent during its course.
Exceptions (Section 1837 CC): the consumer may not withdraw, among others, from a contract (a) for the supply of goods in closed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene reasons (Section 1837(g) CC); this applies only to a perfume supplied in sealed packaging whose protective seal, film or cellophane the consumer broke after receipt, and a perfume whose packaging is intact can be returned; (b) for the supply of goods adapted to the consumer’s wishes or for the consumer personally (Section 1837(d) CC): perfumes mixed in the configurator to the buyer’s specification. Rights arising from defective performance (Art. VII) are not affected; details are set out in the Complaints Procedure.
Withdrawal can be sent by e-mail to info@sentora.one or in writing to the address of the registered office; the sample form below may be used. The seller will confirm receipt of the withdrawal without undue delay.
The consumer sends the goods back within 14 days of withdrawal to the address: SENTORA ONE s.r.o., Barákova 561/79, Božkov, 326 00 Plzeň. Do not send the goods cash on delivery, as they will not be accepted. The consumer bears the direct costs of returning the goods.
Within 14 days of withdrawal, the seller will return all funds received, including the delivery costs corresponding to the cheapest delivery method offered, in the same way in which they were received. The seller is not obliged to return the funds before receiving the returned goods, or before the consumer proves that they have sent them.
The consumer is liable for any reduction in the value of the goods resulting from handling them in a manner other than that necessary to become acquainted with their nature, characteristics and functionality (Section 1833 CC).

Sample withdrawal form

(Complete and send only if you wish to withdraw from the contract.)

Addressee: SENTORA ONE s.r.o., Barákova 561/79, Božkov, 326 00 Plzeň, e-mail: info@sentora.one
I hereby give notice that I withdraw from the contract for the purchase of the following goods: …………………………………
Date of ordering / date of receipt: …………………………………
Order number: …………………………………
Consumer’s name and surname: …………………………………
Consumer’s address: …………………………………
Signature (only if the form is sent on paper) and date: …………………………………

VII. Rights arising from defective performance

The rights and obligations regarding rights arising from defective performance are governed in particular by Sections 2099–2117 and 2161–2174b CC and by Act No. 634/1992 Coll., on Consumer Protection. The buyer may raise a defect that appears on the goods within two years of receipt; if a defect appears within one year of receipt, the goods are deemed to have been defective already upon receipt (Section 2161(5) CC), unless the nature of the goods or the defect precludes this. The detailed procedure for asserting and handling a claim, including an overview of the buyer’s rights, is set out in the Complaints Procedure, which forms an integral part of these Terms.

VIII. Customer account

Registration creates a customer account enabling order tracking and management of details. The buyer is obliged to protect their access credentials and not to make them available to third parties.
The seller may cancel the account in the event of its abuse, breach of the Terms or long-term inactivity; cancellation of the account does not affect contracts already concluded.
The account may not be available continuously (maintenance, third-party service outages).

IX. Out-of-court dispute resolution, supervision

The body competent for the out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority, Štěpánská 796/44, 110 00 Praha 1, www.coi.cz. The consumer may submit a proposal within 1 year of the day on which they first asserted, with the seller, the right that is the subject of the dispute.
In a cross-border dispute, a consumer residing in another EU member state, Iceland or Norway can also contact, free of charge, the European Consumer Centre in their country of residence (ECC-Net); the Czech contact point is the European Consumer Centre Czech Republic, evropskyspotrebitel.cz.
A consumer residing outside the EU, Iceland and Norway can use the out-of-court procedure before the Czech Trade Inspection Authority under point 1, contact the consumer protection authority of their country of residence, or bring the dispute before the competent court. The European Consumer Centres do not handle such disputes.
Supervision of compliance with the obligations is carried out in particular by the Czech Trade Inspection Authority, the relevant Trade Licensing Office and the Office for Personal Data Protection.

X. Protection of personal data

Information about the processing of personal data is contained in a separate document, Personal Data Protection; the policy on the use of cookies is then set out in the Cookie Policy.

XI. Final provisions

Legal relationships are governed by Czech law; this does not affect the consumer’s rights arising from generally binding regulations. A consumer whose habitual residence is outside the Czech Republic is not deprived, by this choice of Czech law, of the protection afforded by the mandatory provisions of the law of the country of their habitual residence (Art. 6 of the Rome I Regulation).
If any provision of the Terms is or becomes invalid or ineffective, it is replaced by a provision whose meaning is as close as possible to the invalid one; the remaining provisions remain unaffected.
The seller may amend or supplement the wording of the Terms; the wording in effect at the moment the order is submitted is decisive for that order. The current wording is always available in the store.
An annex to the Terms is the sample withdrawal form (Art. VI).

These Terms and Conditions take effect on 15 September 2026.